Refund policy
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item within 14 days from the date you received it.
if you have any comments, please send us on vcut0.eg@gmail.com
Eligibility for Returns
To be eligible for a return:
-
The item must be unused, unworn, and in its original condition
-
The item must be returned in its original packaging
-
Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned or exchanged:
-
Used or damaged items
-
Items without original packaging
-
Sale or clearance items (unless defective)
-
Personal care or cosmetic products that have been opened (for hygiene reasons)
How to Request a Return
-
Contact us within 14 days of delivery
-
Provide your order number and reason for return
-
Once approved, you will receive return instructions
Refunds
-
After receiving and inspecting the returned item, we will notify you of the approval status
-
Approved refunds will be processed to the original payment method
-
Refunds may take 5–10 business days to appear, depending on your bank or payment provider
Return Shipping
-
Customers are responsible for return shipping costs unless the item is defective or incorrect
-
Shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.